Bio
Monica L. Wofford, MBA is an expert in Contagious Behavior. Through her speaking, training, and products, Monica teaches others how to exhibit leadership, customer service, and confidence skills that others want to catch onto and follow.
Monica brings more than 17 years of experience as a speaker and trainer to Monica Wofford International, where she serves as the company’s president.
A sought-after trainer, Wofford leverages scientific research and data to design curricula and presentations that positively impact both behavior and performance. Her proven strategies, timely techniques and wise insights transform managers into leaders, service people into service providers, and shy speakers into powerful presenters. In addition to training, Wofford provides keynote addresses, motivational speeches and enlightening seminars.
In 2003, Wofford founded PresentersPlus, Inc., where she filled the role of president. There she designed and delivered curricula to Fortune 1000 companies with audiences ranging from 10 to 800 learners. In 2006, Wofford transformed PresentersPlus into Monica Wofford International, which provides comprehensive corporate training that enhances the careers and lives of employees, while creating measurable return-on-investment for companies.
Wofford launched her career as a part-time public speaker in 1989. During 12 years in the retail industry and six years in the wireless industry, she managed, coached and led salespeople, trainers and other managers. During that time, she worked with companies including Cingular Wireless, Bell South Mobility, Casual Corner and Foley’s.
Wofford has penned several books and training products including Contagious Leadership, Contagious Confidence and Contagious Customer Service. She also serves as an adjunct instructor for The University of Phoenix. Wofford earned a bachelor’s degree in speech communication from the University of Texas at Austin and a master’s degree in business administration from LeTourneau University. In addition, she holds several certifications in training. |
Categories
Customer Service, Leadership, Management, Motivation & Inspiration, Women's Issues |
Contagious Quotations
Contagious Leadership